![]() “Our new project management module lets MSPs take care of these important tasks directly from the ServiceDesk Plus – MSP console. “MSP projects often balance cost, time and resource considerations as well as client communications and real-time reporting,” said Uma Shankar, director of engineering, ServiceDesk Plus, at ManageEngine. ![]() Similarly, MSPs that rely on manual processes to manage growing numbers of client resources frequently lack the visibility needed to provide the right support quickly and efficiently. In turn, maintaining clear project oversight and providing progress updates becomes a nightmare for any MSP that relies on manual reports to manage projects. ![]() MSPs face daunting workloads that are often made more challenging by 1) the number of people involved in a given change implementation or IT/business project, 2) communication gaps between different teams, and 3) growing task counts and dependencies.
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